Shipping & Returns
SHIPPING POLICY
SHIPPING TIME
*PLEASE NOTE* - We do not allow pick-up at the shipping terminal or for any rerouting of the shipment.
*Canadian customers please note* - We are not responsible for any duties, taxes, or brokerage fees that may be incurred when importing items into your country.
SHIPPING DAMAGE/DISCREPANCIES
We highly recommend that you inspect your purchase thoroughly before signing for and accepting the shipment due to hidden and or concealed damage. If the shipment is accepted without noting any damage or loss, the freight company will assume the shipment was delivered in good condition.
*Once you sign and received the item Harris Welding Supplies is no longer responsible.*
If you have any problems with your order you can call us at 1-800-783-8833.
FREE SHIPPING
FREIGHT SHIPPING
All equipment shipped by Common Carrier (TRUCK) must be unloaded by the receiver. Truck drivers will only move equipment to the tail of the truck.
*RESIDENTIAL FREIGHT* - If your delivery is to a residential address, make certain you have the ability to unload the equipment. If not, please make arrangements wtih the delivery company to bring your order on a lift gate truck. Please provide a phone number and email address with your order as the trucking company will need to contact you to schedule a delivery.
CARRIERS
We use the following carriers to deliver our orders:
USPS
UPS
Some items that are drop shipped or shipped via freight may be shipped by different carriers. This is at the discretion of the manufacturer.
SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
ORDER TRACKING
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail may not have tracking numbers.
BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock if you have paid for shipping. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If you chose Free Shipping and there is a backordered item, we will hold your order and ship it complete.
RETURN POLICY
RETURN POLICY
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return the items must meet the following criteria:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If the return is not due to an error on our part, the customer is responsible for paying the shipping charges to get the items back to us for a refund or exchange.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Mail your returned item to:
Harris Welding Supplies
Returns Department
460 Breaden Drive
Monroe, OH 45050
Please include in your package a letter stating the reason for your return and
the original receipt.
RETURN EXCEPTIONS
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
RESTOCKING FEE
All items that do not meet the above criteria are subject to a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.